Benefits, Debt, Money and Work
Citizens Advice
Helps people who are struggling to afford their energy bills or top up their prepayment meter. They provide information and advice about certain benefits, grants and help offered by the government and energy suppliers.
CAP (Christians Against Poverty)
Debt counselling and community groups on managing money and debt.
Tel: 0800 328 0006
Frontline Debt Advice
Offers information about debt and benefits.
Debt advice and money management.
Phone: 0800 011 4231 (Local rate: 0161 241 7340)
Money Wellness is one of the largest providers of free debt advice and debt solutions in the UK. Their specialist advisers are available seven days a week to support customers over the phone and they also offer online debt advice 24/7.
They work with many other support organisations to make sure that when people get debt advice, they also receive the wraparound support needed to deal with issues such as domestic abuse, addiction, and mental and physical illness. Their services are fully accessible, and their advisers are trained to provide vulnerable customers with the bespoke care and support they need.
They also offer tailored support for harder-to-reach groups, including translation services for 240 languages.
Free Course
Written by the The Open University with MoneySavingExpert providing financial support and guidance.
Romsey Community Services
Offers courses supporting the unemployed to move closer to the workplace.
Sector Based Work Academy Programme (SWAP)
A fast way into work: Free Constructions Skills Training.
Winchester City Council
Works with Hampshire County Council to provide free advice services to council, private and housing association tenants, and homeowners, to help people keep warm and healthy in their homes
Community Hubs and Digital Drop-in sessions: What’s on – Housing Events and Activities – Winchester City Council
Community Hubs are a great support mechanism for Winchester City Council tenants to come and talk directly to a member of Winchester City Council Staff. Winchester City Council Officers are joined by Citizens Advice and other supportive organisations to answer questions on income maximisation, benefit entitlement, debt relief, sustaining your private or council tenancy and much more! No need to book, just come along. Then hubs take place in four different locations:
Alresford: Every 4th Friday of the Month between 10am and 12pm. Coffee#1, Alresford, 2-4 East St, Alresford SO24 9EE.
Wickham: Every 1st Monday of the month | 2.30pm – 4.30 pm. Wickham Community Centre, Mill Lane, Wickham, Fareham PO17 5AL.
Winchester: Every 3rd Thursday of the month |10.30am – 12.30pm. Unit 12 Community Food Pantry, Winnall Valley Rd, Winchester SO23 0LD.
Winchester: Every 3rd Monday of the month | 10.00am – 12pm. The Carroll Centre, Somers Close, Stanmore, Winchester SO22 4EJ
Literacy/IT Skills
Read Easy Winchester
A voluntary organisation affiliated to the national charity, Read Easy UK. It is a free, one-to-one service designed for adults who want to learn to read at their own pace, without pressure, or who struggle with their reading. It’s friendly, flexible and fun!
Winchester City Council
Works with Hampshire County Council to provide free advice services to council, private and housing association tenants, and homeowners, to help people keep warm and healthy in their homes
Digital Drop-in sessions: What’s on – Housing Events and Activities – Winchester City Council
Digital Drop-Ins are for anyone who is struggling with their tablet/ laptop/ smart phone. If they need some-on to one IT support, this is a FREE session where they can get tailored support for their technology problems there, they can access expert assistance for all your tech-related questions and challenges. The sessions are arranged in four different locations:
Winchester: Every second Tuesday of the month 10.00am – 12.00pm at King Harold Court, Residents Lounge, Christchurch Street, Winchester, SO23 9SA
Alresford: Every third Wednesday of the month 10:00 – 12.00pm at St Gregory’s Church, Grange Rd, Alresford SO24 9HB
City Council Offices: Every first Thursday of the month 12.30pm – 2.30pm Winchester City Council offices, Colebrook Street, Winchester, SO23 9LJ.
Greens Close: Every fourth Wednesday of the month 10.00am – 12.00pm. Greens Close, Bishops Waltham, Winchester, SO32 1JT
Utility Bills
Citizens Advice
Helps people who are struggling to afford their energy bills or top up their prepayment meter. They provide information and advice about certain benefits, grants and help offered by the government and energy suppliers.
Money Saving Expert
Provides up to date independent information with help and advice on reducing fuel costs
Winter Workout Tips to Save Gas
LEAP
A free service that helps people who are in, or are at risk of falling into fuel poverty, to reduce their energy bills.
Tel: 0800 0607567
Help from your supplier: the Affordable Warmth Obligation
Might be able to offer help for energy saving improvements to people’s homes if they claim certain benefits and live in private housing (e.g. home owner, rental from private landlord) or live in social housing.
Southern Water
Can offer options for reducing or changing the way you pay your water bills.
Tel: 0330 303 0277
Housing
Shelter
Provide information about housing, evictions and homelessness, and update their guidance regularly in response to changes made by the government during Covid-19. You can find out more about what you’re entitled to and the latest changes here england.shelter.org.uk/housing_advice/coronavirus.
Citizens Advice
Provide guidance about housing, renting, evictions, arrears and possession orders, as well as offering help through the local citizens advice service.
For information about housing costs, rent repayments and other residential issues, contact your housing provider or look at the help provided by local housing services.
Domestic Abuse
If you are worried about someone finding out you are looking at domestic abuse information, Women’s Aid have a safety guide www.womensaid.org.uk/cover-your-tracks-online/
Women’s Aid provide a range of services, including an online instant messaging service and information on how to get help with domestic abuse. The website also links to services for men, young people, people with disabilities and all members of the LGBT communities.
The Salvation Army
Supports victims of human trafficking and modern slavery, with a 24hr referral helpline 0300 3038151
Mental Health and Addiction
Winchester Welbeing Centre
A recovery-focused well-being centre for those aged 18 or over experiencing mild to moderate mental health problems such as anxiety, stress, low mood or depression. It offers safe spaces to get back on track through groups, workshops, activities and 1:1 emotional support.
Mind
Offers information about types of mental health problems, drugs and treatments, helplines, support and services, tips for everyday living, legal rights, supporting others and more.
Support for Young People – Let’s Talk about It
Provides links to useful groups and organisations that offer services for young people across Hampshire including mental health, employment, homelessness, substance misuse and more
Inclusion Recovery Hampshire
Offers support for people experiencing problems with alcohol and drugs both under and over 25 years as well as families and carers affected by drugs and alcohol.
Adfam
Provides information and support for people experiencing problems with drugs, alcohol and gambling.
NHS
Offers information and advice on alcohol.
NHS
Offers information and advice on drugs.
Alcoholics Anonymous (AA)
Offer help with alcohol and drinking.
Narcotics Anonymous (NA)
Offer help with drugs and drug taking.
Catch 22
Is a county-wide specialist treatment service for children and young people affected by substance misuse.
Connect to Support Hampshire
Offers links to a wide range of resources and organisations in the community.
GamCare – Gambling Support
The GamCare South East team provide a full range of free, flexible help and support for anyone 18+ negatively affected by gambling.
For advice for under 18s, visit the Family Information and Services Hub
Well-being
Brendoncare Community Clubs
Brendoncare Community Membership enables social connections, providing friendship and fun through in-person and online clubs, telephone, digital support and events. Free membership is available to people on means-tested benefits.
Tel: 01962 857099 email: clubs@brendoncare.org.uk
Food and Recipes
Healthy Start
Provides extra help for families with children under 4, or if you are pregnant. You can get a pre-paid card to buy milk, fruit, vegetables and pulses. Visit the Healthy Start website for further information and here to see if you qualify.
Unit 12 Community Food Pantry
Distributes food to individuals and families needing a little bit of support to manage and budget through tough times.
Ooooby
Is a not-for profit social enterprise, delivering fresh, natural food and supporting local producers. Healthy Start Vouchers are accepted and subsidised food boxes are available in certain circumstances.
Carroll Centre Food Pantry
Is a community-based food pantry offering a selection of dry, chilled and frozen food at reduced cost for anyone short on food or missing meals.
Other Local Food Banks
Andover https://andover.foodbank.org.uk/
Basingstoke https://basingstoke.foodbank.org.uk/
Bishops Waltham / Wickham https://www.meonvalleyfoodbank.co.uk/
Denmead/ Hambledon/ Waterlooville https://www.waterloovillefoodbank.co.uk/
Eastleigh https://eastleighbasicsbank.co.uk/
Fareham https://friendsofthehomeless.org.uk/
Romsey https://romsey.foodbank.org.uk/
Southampton https://southamptoncitymission.co.uk/










